EXPERIENCE-CLOUD-CONSULTANT VALID EXAM MATERIALS, EXPERIENCE-CLOUD-CONSULTANT PDF EXAM DUMP

Experience-Cloud-Consultant Valid Exam Materials, Experience-Cloud-Consultant Pdf Exam Dump

Experience-Cloud-Consultant Valid Exam Materials, Experience-Cloud-Consultant Pdf Exam Dump

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To become a Salesforce Certified Experience Cloud Consultant, candidates need to pass the certification exam. Experience-Cloud-Consultant exam comprises 60 multiple-choice questions and has a time limit of 105 minutes. Candidates who pass the exam receive a certificate that verifies their expertise in the Salesforce Experience Cloud. Salesforce Certified Experience Cloud Consultant certification can help professionals advance their careers by demonstrating their proficiency in the Salesforce Experience Cloud, which is a highly sought-after skill in the CRM industry.

Salesforce Experience-Cloud-Consultant (Salesforce Certified Experience Cloud Consultant) Exam is designed to test your knowledge and skills in building and implementing solutions in Salesforce Experience Cloud. As a Salesforce Certified Experience Cloud Consultant, you will be able to design and implement custom solutions for clients in a variety of industries, helping them to improve their customer engagement and overall experience.

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Salesforce Experience-Cloud-Consultant Certification Exam is designed for professionals who specialize in the implementation and customization of Salesforce Experience Cloud solutions. Salesforce Certified Experience Cloud Consultant certification demonstrates a candidate's expertise in designing and implementing customer and partner-facing solutions with Experience Cloud. Experience Cloud is a platform that enables businesses to provide personalized and engaging experiences to their customers, partners, and employees. Salesforce Certified Experience Cloud Consultant certification exam covers topics such as Experience Cloud architecture, community best practices, and user experience design.

Salesforce Certified Experience Cloud Consultant Sample Questions (Q126-Q131):

NEW QUESTION # 126
Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers

  • A. Average Handle Time compared to Bot Session Time
  • B. Number of lead records created
  • C. Case Type by Issue
  • D. CSAT (Customer Satisfaction score)
  • E. Case deflection

Answer: A,D,E

Explanation:
Three KPIs that could be used to measure the chatbot's impact on customer service are B, C, and D. CSAT is a metric that measures how satisfied customers are with their chatbot experience on a scale of 1 to 5 stars. Case deflection is a metric that measures how many cases are avoided or resolved by the chatbot without escalating to an agent. Average Handle Time is a metric that measures how long it takes an agent to handle a case from start to finish. Bot Session Time is a metric that measures how long it takes a chatbot to handle a conversation from start to finish. By comparing these metrics, you can evaluate the chatbot's performance and efficiency in providing customer service.


NEW QUESTION # 127
Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broad digital transformation initiative.
In what three ways can Salesforce Partnership Management (PRM) help DF?
Choose 3 answers

  • A. Providing reports and dashboards access to partners
  • B. Helping partners manage their payments and file taxes
  • C. Preventing channel conflict
  • D. Automating partner onboarding process

Answer: A,C,D


NEW QUESTION # 128
Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.
Which limitation could cause a potential issue for UC?

  • A. External Apps license does NOT allow access to cases.
  • B. External Apps license does NOT allow access to custom objects.
  • C. External Apps license does NOT allow self-registration.
  • D. External Apps license does NOT download documents out-of-the-box.

Answer: B

Explanation:
This license type allows users to access standard objects, such as accounts, contacts, and cases, in a self-service site. However, it does not allow users to access custom objects, such as purchases. UC would need to use a different license type, such as Customer Community Plus, that supports custom objects.


NEW QUESTION # 129
Ursa Major Solar (UM5) is planning to build a portal for its partners. Among other things, UMS will be distributing leads to its partners in the portal.
Which standard component can UMS leverage if it elects to use Partner Central template?

  • A. Lead Inbox
  • B. Lead Selector
  • C. Lead Flow
  • D. Lead Distribution

Answer: A

Explanation:
To distribute leads to its partners in the portal, UMS can leverage the Lead Inbox component if it elects to use Partner Central template. The Lead Inbox component is a standard component that displays a list of leads assigned to the partner user or their partner account. The partner user can view, accept, or reject the leads from the Lead Inbox component.


NEW QUESTION # 130
Ursa Major Solar has a customer portal where both customers and employees can log in to view information about the company. The marketing team has created a special design of their lago and company branding for their Platinum customers, and would like the user interface in the portal to reflect that special design when a Platinum Calculator customer is logged in.
Which functionality should the Experience Cloud manager use to achieve this?

  • A. Themes
  • B. CMS Connect a
  • C. Templates
  • D. Branding Sets

Answer: D


NEW QUESTION # 131
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